Conerix is committed to preventing spam and maintaining the integrity of SMS communications. This policy outlines our requirements and the consequences of policy violations.
1. Zero tolerance for spam
Conerix maintains a zero-tolerance policy for spam. Any user found to be sending unsolicited messages will face immediate account termination without refund.
Prohibited content
The following content is strictly prohibited:
- Unsolicited commercial messages (spam)
- Phishing or fraudulent messages
- Messages containing malware links
- Adult or explicit content
- Illegal gambling promotions
- Drug or controlled substance advertisements
- Hate speech or discriminatory content
- Impersonation of government or financial institutions
- Deceptive or misleading content
2. Consent requirements
All SMS messages must be sent only to recipients who have provided explicit consent to receive communications from you.
Valid consent includes
- Written opt-in through web forms with clear disclosure
- Double opt-in confirmation (recommended)
- Verbal consent (documented and recorded)
- Existing business relationship with prior communication
Invalid consent includes
- Pre-checked opt-in boxes
- Purchased or rented contact lists
- Scraped phone numbers from websites
- Consent buried in unrelated terms
- Opt-out only options (recipients must opt-in)
3. Message requirements
Required message elements
- Sender identification — clearly identify your business name.
- Opt-out instructions — include clear instructions (e.g. "Reply STOP to unsubscribe").
- Contact information — provide a way for recipients to reach you.
- Accurate content — all claims must be truthful and verifiable.
4. Volume and frequency
Respect your recipients by following reasonable messaging practices:
- Do not send more than one message per day to the same recipient (unless transactional).
- Respect time zones and avoid sending during inappropriate hours.
- Honor all opt-out requests within 24 hours.
- Maintain accurate suppression lists.
5. Compliance with laws
Users must comply with all applicable laws and regulations, including but not limited to:
- TCPA — Telephone Consumer Protection Act, USA
- GDPR — General Data Protection Regulation, EU
- CASL — Canada's Anti-Spam Legislation
- Privacy Act — Australia
- Local telecommunications regulations in recipient countries
6. Monitoring and enforcement
Conerix actively monitors message content and patterns to detect potential spam:
- Automated content analysis
- Complaint tracking and investigation
- Pattern recognition for suspicious activity
- Manual review of flagged accounts
Consequences of violations
Violations of this policy will result in:
- First offense — warning and temporary suspension.
- Second offense — account suspension (7–30 days).
- Third offense — permanent account termination.
- Severe violations — immediate termination without warning.
Note: No refunds are provided for accounts terminated due to spam violations.
7. Reporting spam
If you receive spam from a Conerix-routed sender, please report it immediately:
- Email: [email protected]
- Include: phone number that received the message, message content, date/time
We investigate all spam reports within one business day.
8. Your responsibilities
By using Conerix, you agree to:
- Obtain proper consent before sending any messages
- Maintain accurate records of consent
- Honor all opt-out requests promptly
- Keep your contact lists clean and up-to-date
- Comply with all applicable laws and regulations
- Take responsibility for all messages sent through your account
9. Contact us
If you have questions about this policy or need clarification on what constitutes acceptable use:
Email: [email protected]
Support: Support portal